Refund policy
REFUND & RETURN POLICY – SHAH NATURES PRIVATE LIMITED
OVERVIEW
At Shah Natures Private Limited, we strive to ensure that our products reach you safely and in excellent condition. Please read our Refund & Return Policy carefully before making a purchase.
SECTION 1 – NO RETURNS POLICY
Shah Natures Private Limited currently does not accept returns on products once they have been delivered.
We encourage customers to review product information carefully before placing an order.
SECTION 2 – DAMAGED OR DEFECTIVE PRODUCTS
In the unlikely event that you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, customers must provide:
• Order Number
• Clear photographs of the product
• Photographs of the package received
Upon verification, we will evaluate the issue and provide an appropriate resolution.
SECTION 3 – REFUND ELIGIBILITY
Refunds, if approved, will only be processed in cases where:
• A damaged product was delivered
• A defective product was received
• An incorrect item was shipped
All refund requests are subject to verification and approval by Shah Natures Private Limited.
SECTION 4 – RETURN REQUESTS
As a general policy, returns are not accepted.
However, in exceptional circumstances, Shah Natures Private Limited may evaluate return requests on a case-by-case basis. Customers may contact our support team, and we will review the request before making a decision.
SECTION 5 – RETURN SHIPPING CHARGES
If a return is approved under exceptional circumstances, a nominal charge may apply for product pickup and return shipping.
Any applicable charges will be communicated to the customer before processing the return.
SECTION 6 – REFUND PROCESSING
Approved refunds will be processed through the original payment method whenever possible.
The time required for the refund to reflect in the customer's account may vary depending on the payment provider or banking institution.
SECTION 7 – CANCELLATION POLICY
Orders once confirmed and processed cannot be cancelled.
Customers are requested to verify order details before completing the purchase.
SECTION 8 – MODIFICATIONS
Shah Natures Private Limited reserves the right to modify, update, or replace this Refund & Return Policy at any time without prior notice.
Customers are encouraged to review this policy periodically for updates.
SECTION 9 – CONTACT US
For questions regarding refunds, returns, or damaged products, please contact us:
SHAH NATURES PRIVATE LIMITED
Email: shahnaturespvtltd@gmail.com
Phone: 8137891717
Website: www.shahnatures.com
Address:
Ground Floor, Building No. 2/289A,
Perumparamba PO, Areekode, Ugrapuram,
Areekode, Malappuram,
Kerala – 673639, India